Privacy Policy

Effective Date: January 1, 2026

LEXI ("we", "our", or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use the LEXI mobile application or visit our website.

1. Who We Are

LEXI is a ride-sharing platform that connects riders and drivers in Egypt through a transparent bidding system. The platform allows users to request rides, receive offers from drivers, and choose the most suitable offer. LEXI operates solely as a technology platform connecting riders and drivers. LEXI does not provide transportation services directly and is not responsible for drivers' actions, accidents, or damages that may occur during rides. LEXI services are available through mobile applications on Android and iOS. The LEXI website functions only as an informational and promotional platform and does not require users to create an account.

2. Information We Collect

2.1 Information You Provide

When using the LEXI application, we may collect:

• Name
• Phone number
• Email address (if provided)
• Profile photo (optional)
• Vehicle information (for drivers)
• Payment-related identifiers (processed via third-party providers)
• Messages or requests sent to the support team

2.2 Information Collected Automatically

When using the application, certain information may be collected automatically, including:

• Device information (device type and operating system)
• Application usage data
• Approximate location
• Internet Protocol (IP) address
• Log and diagnostic data
• Performance and error reports

2.3 Location Data

LEXI uses location data to:

• Match riders with nearby drivers
• Enable ride tracking
• Improve safety and service quality

Location data is accessed only while the application is in use or according to permissions granted in your device settings.

3. How We Use Your Information

The information we collect may be used for the following purposes:

• Providing ride-sharing services
• Enabling the fare bidding system between riders and drivers
• Processing payments
• Improving safety and preventing fraud
• Providing customer support
• Communicating important updates to users
• Improving application performance and user experience

4. Firebase and Third-Party Services

LEXI uses trusted third-party services, including Google Firebase, to help operate and improve the platform. These services may include:

• Authentication and login (such as phone number login)
• Cloud data storage
• Analytics
• Crash reporting
• Push notifications
• Payment processing (when available)

These providers process data according to their own privacy policies and industry security standards.

5. Data Sharing

LEXI does not sell personal data to any third party.

Limited data sharing may occur in the following situations:

• Between riders and drivers to complete a ride
• With service providers who help operate the platform
• If required by law or legal authorities
• To protect user safety or prevent fraud or misuse of the platform

6. Data Security

We implement reasonable technical and organizational measures to protect personal data from unauthorized access, misuse, or disclosure. However, no security system can guarantee 100% protection of data.

7. Data Retention

We retain personal data only for as long as necessary to:

• Provide services to users
• Comply with legal and regulatory obligations
• Resolve disputes
• Enforce agreements between users and the platform

8. Your Rights

Depending on applicable laws, users may have the right to:

• Access their personal data
• Update or correct their information
• Request deletion of their account
• Withdraw consent for data processing (when applicable)

These requests may be submitted through the application or by contacting our support team.

9. Children's Privacy

LEXI services are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors.

10. Website Usage

The LEXI website does not require users to create an account. Limited analytical data may be collected to improve website performance and user experience.

11. Cookies

The LEXI website may use cookies or similar technologies to analyze usage and improve performance. Users can control cookie settings through their browser preferences.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be published on this page or within the application. Continued use of LEXI services after updates means acceptance of the revised policy.

13. Contact Us

If you have any questions or concerns regarding this Privacy Policy or how your data is processed, you can contact us at: